PRIVACY POLICY

Last Updated: 28/4/2026

  1. Introduction
    Gazna respects your privacy and is committed to protecting personal data collected through its mobile application and associated services.
  2. Information We Collect
    Gazna may collect the following types of data:
    1. Personal Information
      • Name
      • Mobile number
      • Address(es)
      • Delivery preferences
      • National ID or commercial registration for business accounts (where required)
    2. Location Information
      • GPS-based location for delivery, order routing, and tracking functions
      • Location may be collected in the background to support live tracking and scheduling
    3. Transaction Data
      • Orders placed
      • Delivery dates and times
      • Payment confirmations
    4. Device & Usage Information
      • IP address
      • Device model and OS
      • Application usage, logs, and crash data
      • Cookies or analytics tools
  3. Data Usage Purposes
    Data is processed for:
    • creating and managing User accounts
    • order fulfillment and delivery routing
    • location services for tracking and scheduling
    • customer support and dispute resolution
    • improving safety, logistics, and App performance
    • fraud prevention and regulatory compliance
    • analytics and service optimization
  4. Data Sharing
    Gazna may share data with:
    • gas Providers for fulfillment and scheduling
    • delivery drivers for routing and contact
    • payment processors for transaction validation
    • analytics and cloud hosting providers
    • regulators or authorities where required by law
  5. Safety & Regulatory Compliance
    Gas delivery is subject to safety regulations. Certain data may be retained or disclosed to meet compliance requirements relating to hazardous materials or emergency protocols.
  6. Data Retention
    Personal data is retained only as long as required for fulfillment, legal compliance, dispute resolution, and regulatory obligations.
  7. Security Measures
    Gazna employs industry-standard encryption and access controls to protect data. However, no digital system can guarantee absolute security.
  8. User Rights
    Depending on applicable law, Users may request:
    • access to personal data
    • correction or update
    • deletion where legally permitted
    • withdrawal of consent for non-essential processing
    Requests may be submitted to: info@gazna.bh
  9. Location Permissions
    The App may request location access for tracking and delivery features. Denying location access will disable core functionalities such as assigning drivers or estimating arrival times.
  10. Children’s Data
    Gazna does not intentionally collect data from individuals under 18. Accounts discovered to involve minors may be terminated.
  11. Changes to This Policy
    Privacy Policy updates will be reflected in-app with an updated effective date. Continued use constitutes acceptance.
  12. Contact
    For privacy questions or complaints: info@gazna.bh